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Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

ROLE SUMMARY

The Clinical Supervisor serves as an essential member of the programs leadership team by providing clinical oversight and field-based supervision. The Clinical Supervisor oversees direct program services to ensure client quality care, including monitoring the programs outcome measures and timely completion of documentation, ensuring providers meet their service delivery rate, and other program-related objectives. This position requires regular interaction with the Department of Mental Health, the Department of Child and Family Services, and other community agencies.

ESSENTIAL RESPONSIBILITIES

    • Oversees a team of providers to ensure the high-quality care of all clients under their assigned caseload.
    • Provides high-quality and rigorous individual and group supervision to unlicensed clinical providers, on a weekly basis, in alignment with the standards set forth by the Board of Behavioral Sciences.
    • Supervises, coaches, and develops clinical and non-clinical staff by using a variety of supervisory techniques.
    • Communicates program, administrative, and clinical expectations to team members and ensures compliance with state and federal mandates.
    • Consults with team members to review and discuss client treatment plans for assigned cases. May provide direct support with more complex cases.
    • Reviews case records for completeness, consistency, and quality of mental health services provided including the application of proper techniques.
    • Conducts monthly audits of case files to ensure completeness and quality of progress notes and treatment plans.
    • Assists in planning, developing, and implementing mandatory and discretionary mental health programs following applicable laws, ordinances, and regulations by determining type and level of services to be provided; measures of quality assurance to be employed, and formulating and carrying out policies and procedures.
    • Regularly monitors staff performance expectations and completes their annual performance evaluation.
    • Confers with program manager concerning employee relation matters.
    • Keeps informed of new developments in the field of psychiatric social work or marriage and family therapy. Attends and actively participates in required training and meetings.
    • Identifies staff training and development requirements and provides training and guidance to administrative and clinical staff to ensure mental health services delivery effectiveness.
    • May carry a caseload that includes the more complex or emergency casework assignments as required.
    • May review and/or approve treatment authorization requests from hospitals, contracted network and/or legal entity community-based providers/programs and recommend approval or denial of requests per specified state and Department of Mental Health contract compliance requirements.
    • Other duties as required

QUALIFICATIONS

Education and Experience:

    • Masters degree in social work, counseling or psychology from an accredited college or university is required.
    • A minimum of two (2) years of post-licensure experience is required. Must meet all BBS or appropriate licensing board requirements to provide clinical hours that qualify towards licensure.
    • A Minimum of 1-2 years of clinical supervisory experience in a community setting is preferred.

Certificates, Licenses and Registrations:

    • Must possess an active license in the State of California as a Licensed Clinical Social Worker (preferred), Licensed Marriage and Family Therapist or Licensed Psychologist.
    • Must possess and maintain a valid CA drivers license and insurable driving record.

Knowledge, Skills and Abilities:

    • A strong commitment to advancing Wellnest’s mission.
    • Strong clinical, administrative and leadership skills to effectively manage a team.
    • Knowledge of and ability to apply trauma informed, healing centered services for children and families.
    • Demonstrate excellent assessment skills.
    • Strong interpersonal skills and ability to build and cultivate relationships to work effectively with a variety of stakeholders.
    • Ability to foster an environment of accountability and continuous improvement.
    • Skilled in engaging, motivating and working with diverse individuals and groups to accomplish established performance goals.
    • Exemplify strong organizational skills with an ability to manage multiple priorities simultaneously.
    • Excellent communication skills with the ability to accurately and effectively convey information.
    • Ability to work independently and exercise sound judgment and discretion.
    • Knowledge of Department of Mental Health (DMH) clinical documentation requirements.
    • Proficiency with Microsoft Office suite (i.e., Word, Excel, Outlook) and general ability to adapt to new technology systems and applications, including our Electronic Health Records System and virtual meeting platforms such as Zoom and Microsoft Teams.
    • Willingness to go above and beyond to contribute to the success of a multidisciplinary team.

COMPENSATION AND BENEFITS

    • Annual Salary Range: $74,427 to $83,358 (plus $7,000 annual differential)
    • Wellnest offers a personalized benefits package built from a choice of available medical, dental, and vision coverage plans, as well as employer-paid life insurance.
    • Wellnest employees benefit from an employer-sponsored 401(k) company match of up to 3% and profit sharing contribution benefit up to 5%.

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Job Location: Wateridge Office – 5120 W. Goldleaf Circle, Suite 300, Los Angeles, CA 90056

ROLE SUMMARY

As a team member, therapist conducts assessments/intakes as assigned. During the assessment/intake, the therapist interviews and collects information from clients, identifies symptoms, makes diagnoses and develops a therapeutic/treatment plan. Therapist performs duties in the field/community, in clients home, or in the environment in which services are needed. Therapist provides crisis intervention and short-term treatment as needed to stabilize clients and prepare them for linkage to longer term treatment. Therapist facilitates collateral sessions and groups as needed. Also consults with clinical supervisor, medical doctor, clinic peers or other specialists as needed. Therapist completes required progress notes and paperwork in a timely manner. This position meets or exceeds productivity and timely expectations. Other duties may be assigned in this program that provides services Monday through Friday from 7 am to 7 pm.

ESSENTIAL RESPONSIBILITIES

    • Serves as a member of Children Outreach Triage Team (COTT)/Adult Outreach Triage Team (OTT).
    • Conducts assessments/intakes of clients from birth to 21 years of age and older.
    • Provides crisis intervention and short-term therapy services as needed.
    • Participates in case consultation as needed to address client safety and stability.
    • Maintains required caseload and facilitate the execution of the clients treatment plan.
    • Participates in community outreach as needed.
    • Is comfortable providing field-based services to high risk clients.
    • Is comfortable with the use of electronics and multiple electronic based systems.
    • Is willing to work flexible and non-traditional hours on a regular basis.
    • Participates in trainings and meetings as assigned.
    • Is a productive partnership to ensure stabilization and family wellness.
    • Other duties as required

REQUIRED QUALIFICATIONS

Minimum of a masters degree or equivalent (MSW, MA, Ph.D., PsyD, or MS) plus clinical experience and/or training directly related to children and child counseling. Supervision for clinical hours for masters level clinicians obtaining hours toward licensure is provided. Current registration with licensing board is required. A minimum of one year of experience conducting assessments in addition to a minimum of one year providing therapy to clients birth to adulthood and their families/caregivers is required. Previous crisis intervention, suicide assessment/prevention, or homicidal assessment/prevention preferred. Bilingual Spanish speaking ability is highly desired. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California drivers license and clean driving record that meets Wellnests insurance carriers criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice. Proof that you will be fully vaccinated against COVID-19 and boosted per eligibility guidelines by your employment start date. Per the CDC and Department of Public Health, individuals are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen). The Company will provide exemptions in accordance with applicable law.

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Job Location: University Park – Admin Offices – 3031 S. Vermont Avenue, Los Angeles, CA 90007

ROLE SUMMARY:

The Custodian will maintain common areas such as cleaning and sanitizing offices, meeting rooms, counters, tables, lobby, and reception areas. The Custodian will provide room set-ups, take-downs and clean-ups for meetings and seminars, and tend to basic maintenance and repair functions for Wellnest property, assist the site manager(s) performing in and/or contracting for routine, scheduled maintenance of building systems, and other similar tasks.

In this position, the Custodian will also support with providing Wellnest clients and families transportation in a company vehicle around the Los Angeles area, as needed. With familiarity to the geography of the area, the Custodian may interact with emotionally disturbed or special needs children and adolescents, and will demonstrate a consistently calm and patient demeanor while transporting children and adolescents. The successful candidate will be eager to effectively serve in cordial communication with all staff and community members at all times and motivated to learn Wellnest policies and procedures.

ESSENTIAL RESPONSIBILITIES:

    • Supports in the maintenance and cleanliness of all assigned common areas.
    • Ensures the tidiness and sanitization of all work spaces and areas
    • Greets and engages guests, consumers, and families of Wellnest when necessary
    • Provides round trip transportation for Wellnest client programs
    • Delivers interoffice mail and USPS mail on an as needed basis
    • Delivers special couriers on as needed basis
    • Inspects assigned vehicle, track attendance and document mileage
    • Other duties as assigned

REQUIRED QUALIFICATIONS:

This position requires a valid California drivers license. A class B commercial drivers license with Endorsement P, current Medical Examiner Certificate, is preferred but not required. Basic knowledge related to the safe and effective handling and storage of various common cleaning compounds, and basic knowledge related to proper general housekeeping, cleaning and sanitation practices.

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Job Location: Wateridge Office – 5120 W. Goldleaf Circle, Suite 300, Los Angeles, CA 90056

SCOPE OF RESPONSIBILITY:

The Receptionist is responsible for providing general office and clerical support to a program/department, by receiving visitors and members, determining nature of their visit and notifying appropriate staff. Other responsibilities included answering and transferring telephone calls; representing the Agency to callers, members and visitors in a friendly, professional manner.

ESSENTIAL FUNCTIONS:

    • Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person.
    • Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed.
    • Records accurate phone messages including name, time of call, nature of business and person called upon. (When needed, for example if the providers phone is not available)
    • Maintains general reception area and work area in a clean and professional business manner.
    • Performs receptionist duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications.
    • Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner.
    • Develops and maintains Department of Mental Health forms, trainings and materials.
    • Attends and actively participates in all team and staff meetings.

REQUIRED QUALIFICATIONS:

Minimum of a High School diploma/GED, Associates degree preferred. Two years of receptionist experience in a customer service environment, and two years of proven experience in the area of mental health services. Experience with DMH regulations preferred. Spanish speaking required. Must have excellent communication, spelling, punctuation, and general office practices and procedures skills. Present ideas, information, and viewpoints clearly, both verbally and in writing. Demonstrated customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff. Basic computer skills in Microsoft Office programs (Word, Excel, etc.). Effective work organization skills and ability to work with minimal supervision. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California drivers license and clean driving record that meets Wellnest insurance carriers criteria for liability coverage. Must provide proof that you will be fully vaccinated against COVID-19 by your employment start date. Per the CDC and Department of Public Health, individuals are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen). The Company will provide exemptions in accordance with applicable law.

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Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

SCOPE OF RESPONSIBILITY:

The Reconciliation Specialist reconciles claims submitted to Los Angeles County Department of Mental Health (DMH) for Specialty Mental Health Services. The Reconciliation Specialist analyzes claims to ensure accuracy of claim submission, and audits compliance in evaluation with DMH guidelines.

The Reconciliation Specialist generates reports to research and resolve billing discrepancies in the clients Electronic Health Record (EHR). This position may work with more than one type of EHR system, and requires excellent computer and interpersonal skills, the ability to maintain strict confidentiality, a strong attention to detail, and demonstrated ability to monitor, review and correct errors.

ESSENTIAL FUNCTIONS:

    • Generates reports to research and resolve billing discrepancies in the clients electronic health record, which also includes Claims Preventing Inventory and Activities Needing Attention reports
    • Researches and retrieves client information with the ability to maintain a high level of productivity while handling a high volume of paper, hard copy and electronic charts, as well as confidential Mental Health information.
    • Is responsible for communicating billing issues in evaluation with compliance standards. Provides recommendations to clinicians for corrective action as well as assists with DMH Audits
    • Provides guidance and clarification related to the EHR Claims Preventing Invoicing, Claims Needing Attention and EDI billing to support accurate billing
    • Verifies clients State Medi-Cal Eligibility, reviews written reports and confirms accuracy of any unbilled services, generates monthly status reports on reconciliation errors, and corrects claims billed in error
    • Tracks and maintains weekly Reconciliation Reports and monitors any pending discrepancies to ensure all pending and submitted billing claims are processed in a timely manner
    • Works collaboratively with the Finance department, TQM, Clinical Staff, Program Directors and Executive Leadership.
    • Attends and actively participates in all team and staff meetings
    • Completes all other duties as assigned

REQUIRED QUALIFICATIONS:

Education and Experience:

    • Minimum of a High School diploma required. BA/BS degree with emphasis on Mental Health or related field preferred.
    • Minimum of one-year mental health care related experience or commensurate health care experience preferred.
    • Previous DMH experience, Patient Financial Services and/or Revenue Cycle experience with clinical health care background and claims data inquiry preferred.

Certificates, Licenses and Registrations:

    • Must possess and maintain a valid CA drivers license and insurable driving record. Use of personal vehicle is required.

Knowledge, Skills and Abilities:

    • Strong organizational, written, communication and teamwork skills.
    • Ability to work independently and exercise sound judgment and discretion.
    • Proficient in the use of technology, including experience with an Electronic Health Record, Word, and Excel.

In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice, and provide proof that you will be fully vaccinated against COVID-19 by your employment start date. Per the CDC and Department of Public Health, individuals are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen). The Company will provide exemptions in accordance with applicable law.

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Job Location : University Park – 3031 – Los Angeles, CA

ROLE SUMMARY:

The Systems & Database Administrators role is to design, install, monitor, maintain, and performance tune production databases, with various types of data relevant to the Companys operations and its funding requirements such as Department of Mental Health client services data using authorized access to data sets, IS system reporting and Wellnests electronic health records systems. This position is assigned tasks and special projects as planned with the Director of Information Technology. Special projects include those that ensure compliance with Department of Mental Health documentation requirements in the electronic health records and other client data systems.

The Systems & Database Administrator ensures high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software. He or she will have an excellent understanding of relational databases such as Microsoft SQL, Python, and Oracle. He or she will have good, working knowledge of programming script languages, such as, jscript, vbscript, javascript, .NET framework and ASP

The Systems & Database Administrator role will also include, examining and evaluating reporting requirements for various business units across the organization. This individual will use proven knowledge of specialized reporting tools, such as Crystal Reports, to develop reporting structures as required. He or she is also responsible for proactively generating and compiling reports based on his or her findings, complete with recommended improvements to or new requirements for business processes, operational procedures, and their corresponding reporting structures.

ESSENTIAL RESPONSIBILITIES:

Strategy & Planning

    • Works with the Director of Information Technology to develop database architectures, coding standards, and quality assurance policies and procedures.
    • Collaborates with IT Staff/TQM Director and other Clinic business units/divisions of client program services in conceptualization and development of new software programs and applications that ensure compliance with the Clinic’s contract requirements.
    • Assists in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
    • Researches, identifies, analyzes and fulfills requirements of all internal and external program users with varying levels of ability to use technology.
    • In conjunction with the Director of IT, develops models, procedures, and protocols for reporting in concert with the Companys goals.
    • Researches, reviews, and analyzes the effectiveness and efficiency of existing report procedures and develop strategies for enhancing or further leveraging these processes as management tools initiate communication with TQM and Management Staff for these projects.
    • Develops routines and procedures for end-users to facilitate best practices use of reporting tools and applications, in conjunction with the Director of IT and Director of TQM so that manuals and workflows are updated.
    • Assists in developing custom reports and applications using reporting tools for managers in program divisions.
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  • Operational Management
    • Creates models for new database development and/or changes to existing ones.
    • Installs and configures relevant network components to ensure database access as well as database consistency and integrity.
    • Responds to and resolves database access and performance issues.
    • Monitors database system details within the database, including stored procedures and execution time, and implements efficiency improvements.
    • Ensures proper backup and recovery of all Wellnest databases.
    • Develops, implements, and maintains change control and testing processes for modifications to databases.
    • Creates, or supports the creation of required reports in response to business user needs.
    • Performs database transaction and security audits.
    • Serves as a liaison with IT Management, network administrators, systems analysts, and software engineers to assist in resolving problems with software products or Wellnest software systems.
    • Manages the technical aspects of Wellnests databases and software systems which includes the installations, developments, maintenance, updates, and appropriate upgrades to maintain detailed documentation of each system.
    • Consistently writes, translates, and codes software programs and applications according to specifications.
    • Writes programming scripts to enhance functionality and/or performance of Wellnest applications as necessary.
    • Designs, runs and monitors software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
    • Assist the Director of IT in generating statistics and writing reports for management and/or team members on the status of the programming process.
    • Provides written reports in a timely manner by due dates as requested by management.
    • Installs software products for end users as required.
    • Advises Director of IT and management regarding appropriate, effective, and efficient use of organizational reporting capabilities and functions.
    • Conducts research and make recommendations to the Director of IT on reporting tools, services, protocols, and standards in support of procurement and development efforts.
    • Other duties as assigned


REQUIRED QUALIFICATIONS:

    • Bachelors degree in information technology, computer science, or related field
    • 2+ years of direct experience working in Dynamics CRM / Power Platform
    • Experience with VMWare ESXi 7.0+ hypervisor and virtual machine environments
    • Experience working with healthcare records and databases
    • Knowledge of Exym EHR is preferred.
    • Experience with multiple Dynamics / Power Apps Portal implementations
    • Javascript, JQuery, Typescript, HTML, JSON, CSS, SQL Server, CRM SDK
    • Strong knowledge of Microsoft Power Automate
    • Experience across the entire Power Platform (PowerApps, Power Automate, Power BI)
    • Strong Knowledge of Dynamics Security
    • Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions
    • Strong documentation skills
    • Visual Studio, C# .NET, AzureDevOps, source control
    • Power Apps Certifications: PL 100, PL 200

Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice. Proof that you will be fully vaccinated against COVID-19 by your employment start date. Per the CDC and Department of Public Health, individuals are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen). The Company will provide exemptions in accordance with applicable law.

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