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Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

SCOPE OF RESPONSIBILITY:  

The Behavioral Health Analytics Supervisor (BHAS) is responsible for overseeing the design and delivery of reports and insights that analyze clinical business and impact data and performance metrics. The BHAS ensures accuracy of data, tracks compliance in collaboration with other programs and reports on how clinical program’s successfully meet contract requirements and improve outcomes. The BHAS also oversees and provides support for the agency’s application of all Evidence-based practices (EBPs) and maintains role of EBP liaison with DMH.

ESSENTIAL FUNCTIONS:

    • Responsible for all aspects of Quality Improvement (QI)for the organization’s programs to ensure compliance with all applicable legal, contractual, regulatory, and agency procedural requirements at all times
    • Assists with internal and external audits/ reviews, reviews of data analytics, and monitoring of agency compliance with various regulations
    • Works together with Quality Assurance (QA) and programs to identify and implement measures to monitor consumer satisfaction, quality of services, client treatment outcomes (progress toward goals)
    • Provides guidance and support for the organization’s strategic plan goal of improving technology solutions toward the capturing and reporting of client impact data on dashboards
    • In collaboration with the CMSS lead, ensure accurate data analytics, including CMSS (dashboards, EHR), including demographic reports, billing and aging reports, outcome measure compliance, data collection and data entry (PEI Outcomes, OMAs, CANS, PSC, ISM data, DTI data, data for grant funded programs/ services, etc.)
    • Perform other duties as deemed necessary for the fulfillment of program requirements

The BHAS shares responsibility with providers to maintain and improve the quality of service. In line with the Wellnest Mission and DMH contract, the BHAS will develop an annual QI Plan. The plan will include:

    1. A description of what universal and program specific outcome data will be collected and analyzed,
    2. A list of Organizational-wide data to be collected and analyzed (such as the consumer perception of satisfaction, clients’ services, outreach attempts, training evaluation data, compliance reports, EBP data etc.),
    3. What performance improvement projects are in progress or will be initiated for that year (with designated timelines and consistent with organizational mission).

SUPERVISOR:

The BHAS will supervise the Data Analysts within the TQM department to ensure a quality review of outcomes and data that will support the organization in maintaining a high standard of services and comprehensive business and program outcome analytics.  Key in ensuring an organizational culture of continuous self-monitoring through effective strategies, best practices, and activities at all levels of the system, the BHAS produces data to ensure that the TQM team and anyone else in need has the necessary tools to create comprehensive reports and dashboards on a regular basis and when needed, and for various audiences (i.e., donors, DMH, Executive Management Team, program staff). The MBHA will:  

    1. Develop and manage a performance improvement project (PIP) with a realistic timeline. A PIP may be at the direction of DMH or Service Area, and the QI and Evaluation Manager would manage the project.  PIPs must get approval from the Director of TQM and Compliance and the COO.
    2. Support in the evaluation of Wellnest trainings.
    3. With the QI Team members, including the Director of TQM and Compliance, hold regular meetings to review performance data, identify areas in need of improvement, and carry out and monitor improvement efforts. For these activities, the teams will use a variety of QI approaches and tools, including the Model for Improvement (MFI), Plan Do Study Act (PDSA) cycles, workflow mapping, assessments, audit and feedback, benchmarking, and best practices research

REQUIRED QUALIFICATIONS:

    • Master’s degree from an accredited university in Data Analysis, Social Work, Marriage and Family Therapy, or Psychology (or closely related field) are required.
    • A minimum of 3 years of administrative and organizational experience dealing with emotional and behavioral needs of children is required and a minimum of 3 years’ experience providing Quality Assurance activities in a mental health setting funded by DMH.
    • Must be trained in trauma informed, client centered, and evidence-based programs. 
    • Must be able to produce documentation of assessments/interviews and reports of occupancy and vacancies in a TB and fingerprint clearance requirements must also be met,
    • Must drive own car, have valid CA driver license and driving record insurable by the agency at hire and throughout employment.
    • Strong data analysis, tracking, evaluation, and reporting skills.
    • Proven experience using data analytics software (SPSS, Stata, etc.). 
    • Expert working knowledge of Microsoft Suite including Visio, Microsoft Access, and Excel, Adobe, Acrobat, and Crystal Reporting.
    • The ability to tailor reports and graphs to various audiences.
    • At least one year of supervisory experience.
    • Strong organization, communication, presentation, and teamwork skills. 
    • The ability to maintain a calm demeanor while handling multiple tasks without losing productivity.
    • Strong interpersonal skills, a positive attitude, and problem-solving skills. An understanding of and commitment to furthering Wellnest’s values and mission.

Apply Now

 

Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

SCOPE OF RESPONSIBILITY: 

The Behavioral Specialist for the Intensive Field Capable Clinical Services Program (IFCCS) will work on a team providing services to either the child(ren)/ youth or caregivers/foster families involved with the Department of Children and Family Services (DCFS). 

ESSENTIAL FUNCTIONS:

In IFCCS, the goal is to meet the needs of the children/youth, in general and trauma-related necessities, specifically.  IFCCS is designed to build the strengths of children, youths and their families and thereby preserve the family’s integrity and minimize inpatient psychiatric hospitalization, out of home placement, in congregate settings, and /or placement in juvenile detention centers. IFCCS provides 24/7 on-call crisis intervention to ensure stability in the child (ren)/youth current placement.  The Behavioral Specialist will work with the team to provide specific resources, linkage in the community, and referrals to ensure stability in the child(ren)/youths currently placement.  The Behavioral Specialist will participate in the Child and Family Team (CFT) process which is based on the Share Core Practice Model.  

The Behavioral Specialist will assist in the development, implementation and monitoring of a service/treatment plan for each client that identifies the client’s personal, social, emotional, mental health, education, physical and/or financial needs and goals.  The Behavioral Specialist makes regular home visits to the families, facilitates interventions as appropriate, provides teaching and guidance to the child (ren)/ youth or caregivers/foster parent to help them manage existing resources and access needed resources, develops and maintains positive, supportive relationships, acts as liaison for the team members, and models appropriate behavioral interventions. The Behavioral Specialist demonstrates a strong ability to communicate in a team and mobilize and motivate people. The specialist will represent the Clinic at community services, funder events and events related to outreach for clients and supporters of the agency.

REQUIRED QUALIFICATIONS:

The Behavioral Specialist will have a minimum of a Bachelor’s Degree in Psychology or a related field. Two years of experience with working with severely emotionally disturbed children and/or youths and possible knowledge of working with the Department of Children and Family Services. A valid California driver’s license and an insurable driving record are required.

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Job Location: Wateridge Office – 5120 W. Goldleaf Circle, Suite 300, Los Angeles, CA 90056

PROGRAM SUMMARY:

The newest program to join the Wellnest trauma-informed, quality set of interventions and practice, the Children Outreach Triage Team (COTT) and the Outreach Triage Team (OTT) provides immediate intervention to assist Children (birth to 16 years old), Transition Aged Youth (TAY) (16 to 21 years old), and their parents/caregivers in de-escalating behaviors that impact life functioning.  The purpose of the COTT/OTT teams is to address an urgent crisis and begin to provide services, support and linkage to children and TAY assessed by Psychiatric Mobile Response Team (PMRT) and/or Law Enforcement Team (LET) who have been evaluated for involuntary hospitalization or at risk of placement disruption BUT do not meet criteria and are in need of immediate crisis intervention and support.  The COTT/OTT teams will be deployed as referrals come in from PMRT and/or LET requesting services and supports to clients in the home, home-like setting, out in the field, or wherever those services may be needed in the community.  Adding Parent Partners (staff with lived experience) as members of each COTT/OTT team creates an additional level of trust for the parents/caregivers and will allow strong relationships to develop between the COTT/OTT staff, clients, and their families/caregivers.  If COTT/OTT teams are able to address an urgent crisis and begin to provide services, emergent crises and involuntary hospitalization can be averted, thus realizing decreased trauma for the clients and families. Service planning areas covered are SA (Service Area) 6 and SA 5. At any given time, the COTT/OTT teams will be connecting clients for ongoing linkage and supportive services that would generally last up to ninety (90) days, until a face-to-face connection is made to a mental health services team.

SCOPE OF RESPONSIBILITY: 

Case Manager provides an array of case coordination services and activities in support of the program’s goal of promoting client’s emotional well-being.  The Case Manager is responsible for Intensive Care Coordination services through the Child and Family Team (CFT) Meeting.  Through the mobilization and facilitation of the CFT meeting, the case manager will ensure the assessing and planning for the client and parents/caregivers needs. The case manager will coordinate and provide strategies, support, and services that are family-centered, community based, individualized, strength-based, culturally relevant and easily accessible.

ESSENTIAL FUNCTIONS:

    • Works together with therapist to conduct comprehensive needs assessments with children, youth, adults, and families to assist them in obtaining needed resources such as health insurance, housing, and low cost child care through referral and linkage.
    • Provides individual and group rehabilitation services under Department of Mental Health contract or other agency funding.
    • Meets agency’s productivity standards for client service hours.
    • Completes and submits progress notes in a 24 hour timeframe utilizing the agency’s electronic health record system (EXYM) and collaborative documentation while serving clients; discusses and receives proof of insurance / Medi-Cal information in the field and submits to the QMET and/or IS Support Team.
    • Provides guidance and assistance to parents/caretakers on managing child’s behaviors successfully.
    • Provides guidance and assistance to parents/caretakers on managing familial stressors effectively and successfully.
    • Assists family with identifying internal resources to assist with multiple stressors such as extended family members, grandparents.
    • Develops and provide client rehabilitation services which assist in improving, maintaining, or restoring daily functioning at home, school, and community in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).
    • Provides interagency and intra-agency consultation, communication, coordination and referrals.
    • Identifies and communicates to therapist obstacles preventing families from connecting with program and/or referral services.
    • Takes initiative to represent the Clinic while supporting the mission by engaging actively in community events, including events related to recruitment of clients and funder activities and, on weekends.
    • Attends community meetings as requested by program director.
    • Represents the agency at community resource fairs.
    • Follows up with families that drop out of treatment.
    • Provides services in the communities, in homes, schools and other field-based settings.
    • Other duties as assigned.

REQUIRED QUALIFICATIONS:

Bachelor’s degree in social work, psychology, or other mental health related discipline.  Minimum of 2 years of work experience with clients from birth to adulthood and their families/caregivers providing case management or rehabilitative services in a mental health setting.  Valid California driver’s license and valid auto insurance. Bilingual in Spanish, preferred.

Apply Now

Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

ROLE SUMMARY

The Case Manager works as a part of a Multi-Disciplinary team providing community resources, behavioral interventions, and advocacy for children, youth and their family/caregivers who support them.  As an integral member of the team, the Case Manager also shares responsibility for the wellness of the client by being on call for crisis with the Intensive Services Division.

The Case Manager assists in the development, implementation and monitoring of a service/treatment plan for each client that identifies the client’s personal, social, emotional, mental health, education, physical and/or linkage needs and goals.  Participates with treatment team members in the provision of services to clients, families and/or caregivers.  The Case Manager is an active participant in the teaming process and in the Child and Family Team meetings.  Case Managers must display tact and be skillful when interacting with external entities such and the Department of Children and Family Services (DCFS), Department of Probation, school personnel, etc. Case Managers will represent the organization at community events.

QUALIFICATIONS

Education and Experience:

    • Bachelor’s Degree in Psychology or related field from an accredited college or university is required.
    • A minimum of two (2) years of case management work; whether in a formal or non-formal setting such as volunteer work.
    • Bilingual Spanish ability highly preferred, but not required

Certificates, Licenses and Registrations:

    • Must possess and maintain a valid CA driver’s license and insurable driving record. The use of a personal vehicle to make home, school, job site and other community-based visits will be required.

COMPENSATION AND BENEFITS

    • Wellnest offers a personalized benefits package built from a choice of available medical, dental, and vision coverage plans, as well as employer-paid life insurance.
    • Wellnest employees benefit from an employer-sponsored 401(k) company match of up to 3% and profit sharing contribution benefit up to 5%.

Apply Now

 

Job Location: Life Learning Center – 5054 S. Vermont Avenue, Los Angeles CA 90037

SCOPE OF RESPONSIBILITY: 

A Case Manager: works within a multi-disciplinary field based team of clinicians, case managers, employment specialists and community partners to assist in the development, implementation and monitoring of a service/treatment plan for each client that identifies the client’s personal, social, emotional, mental health, education, physical and/or financial needs and goals.  Reviews and collects information related to the client’s socio-economic history, treatment history, educational history and other relevant data for the formulation of a distinct service plan.  Participates with staff providing screening services to clients who attend the Clinic’s services, including completion of pay or financial information (PFI’s) forms and other needed/assigned documentation to ensure access to services.  Provides support on call and after hours to clients who call stabilization line.  Attends case conference meetings to assist and participate in case disposition and follow-up.  Mediates and advocates on behalf of the client to help him/her obtain and keep suitable foster care/housing, health care, jobs and mental health services, education/school services, benefit entitlements, etc.  Searches the community and presents options for additional needed or desired services (ei., emancipation services; sober living opportunities; education enrichment; scholarships, grants or job training programs; age-appropriate social opportunities; parenting classes).  Performs other duties as assigned.

ESSENTIAL FUNCTIONS:

    • Works together with LLC Teammates including the therapist to conduct comprehensive needs assessments with young people and those who support them, to assist them in obtaining needed resources such as health insurance, housing, and low-cost childcare through referral and linkage.
    • Provides field based services through course of time that client is in care.
    • At time of screening/intake assess and address emergent/immediate needs of client including need for medical care, shelter, food and clothing.
    • Assess client need in regard to chemical dependency, mental health, medical care, housing and employment to determine specific service needs.
    • Provides individual and group rehabilitation services under Department of Mental Health contract or other agency funding if applicable.
    • Meets agency’s productivity standards for client service hours, if applicable.
    • Completes and submits progress notes in a 24-hour timeframe utilizing the agency’s electronic health record system (such EXYM, Clarity or HMIS) and collaborative documentation while serving clients; discusses and receives proof of insurance / Medi-Cal information in the field and submits to the QMET and/or IS Support Team.
    • Provides guidance and assistance to young people on managing stressors effectively and successfully.
    • Develops and provides services which assist in improving, maintaining, or restoring daily functioning in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).
    • Provides interagency and intra-agency consultation, communication, coordination and referrals.
    • Identifies and communicates to therapist obstacles preventing young people from connecting with program and/or referral services.
    • Attends community meetings as requested by program director when needed.
    • Represents the agency at community resource fairs, when needed.
    • Follows up with young people that drop out of treatment.
    • Other duties as assigned.

REQUIRED QUALIFICATIONS:

A demonstrated history of presenting options for needed or desired services; a valid CA driver license and insurable driving record to make home, school, job site/or other community-based visits in own vehicle to assist the client in living, learning and working successfully. In keeping with company policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance.

Apply Now

Job Location: University Park – Admin Offices – 3031 S. Vermont Avenue, Los Angeles, CA 90007

ROLE SUMMARY

The Clinical Supervisor serves as an essential member of the program’s leadership team by providing clinical oversight and field-based supervision. The Clinical Supervisor oversees direct program services to ensure client quality care, including monitoring the program’s outcome measures and timely completion of documentation, ensuring providers meet their service delivery rate, and other program-related objectives. This position requires regular interaction with the Department of Mental Health, the Department of Child and Family Services, and other community agencies.

ESSENTIAL RESPONSIBILITIES

    • Oversees a team of providers to ensure the high-quality care of all clients under their assigned caseload.
    • Provides high-quality and rigorous individual and group supervision to unlicensed clinical providers, on a weekly basis, in alignment with the standards set forth by the Board of Behavioral Sciences.
    • Supervises, coaches, and develops clinical and non-clinical staff by using a variety of supervisory techniques.
    • Communicates program, administrative, and clinical expectations to team members and ensures compliance with state and federal mandates.
    • Consults with team members to review and discuss client treatment plans for assigned cases. May provide direct support with more complex cases.
    • Reviews case records for completeness, consistency, and quality of mental health services provided including the application of proper techniques.
    • Conducts monthly audits of case files to ensure completeness and quality of progress notes and treatment plans.
    • Assists in planning, developing, and implementing mandatory and discretionary mental health programs following applicable laws, ordinances, and regulations by determining type and level of services to be provided; measures of quality assurance to be employed, and formulating and carrying out policies and procedures.
    • Regularly monitors staff performance expectations and completes their annual performance evaluation.
    • Confers with program manager concerning employee relation matters.
    • Keeps informed of new developments in the field of psychiatric social work or marriage and family therapy. Attends and actively participates in required training and meetings.
    • Identifies staff training and development requirements and provides training and guidance to administrative and clinical staff to ensure mental health services delivery effectiveness.
    • May carry a caseload that includes the more complex or emergency casework assignments as required.
    • May review and/or approve treatment authorization requests from hospitals, contracted network and/or legal entity community-based providers/programs and recommend approval or denial of requests per specified state and Department of Mental Health contract compliance requirements.
    • Other duties as assigned.

QUALIFICATIONS

Education and Experience:

    • Master’s degree in social work, counseling or psychology from an accredited college or university is required.
    • A minimum of two (2) years of post-licensure experience is required. Must meet all BBS or appropriate licensing board requirements to provide clinical hours that qualify towards licensure.
    • A Minimum of 1 – 2 years of clinical supervisory experience in a community setting is preferred.
    • Experience working with the Birth to Five population is required. Endorsement as an Infant-Family and Early Childhood Mental Health Specialist is preferred.

Certificates, Licenses and Registrations:

    • Must possess an active license in the State of California as a Licensed Clinical Social Worker (preferred), Licensed Marriage and Family Therapist or Licensed Psychologist.
    • Must possess and maintain a valid CA driver’s license and insurable driving record.

Knowledge, Skills and Abilities:

    • A strong commitment to advancing Wellnest’s mission.
    • Strong clinical, administrative and leadership skills to effectively manage a team.
    • Knowledge of and ability to apply trauma informed, healing centered services for children and families.
    • Demonstrate excellent assessment skills.
    • Strong interpersonal skills and ability to build and cultivate relationships to work effectively with a variety of stakeholders.
    • Ability to foster an environment of accountability and continuous improvement.
    • Skilled in engaging, motivating and working with diverse individuals and groups to accomplish established performance goals.
    • Exemplify strong organizational skills with an ability to manage multiple priorities simultaneously. 
    • Excellent communication skills with the ability to accurately and effectively convey information.
    • Ability to work independently and exercise sound judgment and discretion.
    • Knowledge of Department of Mental Health (DMH) clinical documentation requirements.
    • Proficiency with Microsoft Office suite (i.e., Word, Excel, Outlook) and general ability to adapt to new technology systems and applications, including our Electronic Health Records System and virtual meeting platforms such as Zoom and Microsoft Teams.
    • Willingness to go above and beyond to contribute to the success of a multidisciplinary team.

COMPENSATION AND BENEFITS

    • Annual Salary Range:  $74,427 to $83,358
    • Wellnest offers a personalized benefits package built from a choice of available medical, dental, and vision coverage plans, as well as employer-paid life insurance.
    • Wellnest employees benefit from an employer-sponsored 401(k) company match of up to 3% and profit sharing contribution benefit up to 5%.

Apply Now

Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

ROLE SUMMARY

The Clinical Supervisor serves as an essential member of the programs leadership team by providing clinical oversight and field-based supervision. The Clinical Supervisor oversees direct program services to ensure client quality care, including monitoring the programs outcome measures and timely completion of documentation, ensuring providers meet their service delivery rate, and other program-related objectives. This position requires regular interaction with the Department of Mental Health, the Department of Child and Family Services, and other community agencies.

ESSENTIAL RESPONSIBILITIES

    • Oversees a team of providers to ensure the high-quality care of all clients under their assigned caseload.
    • Provides high-quality and rigorous individual and group supervision to unlicensed clinical providers, on a weekly basis, in alignment with the standards set forth by the Board of Behavioral Sciences.
    • Supervises, coaches, and develops clinical and non-clinical staff by using a variety of supervisory techniques.
    • Communicates program, administrative, and clinical expectations to team members and ensures compliance with state and federal mandates.
    • Consults with team members to review and discuss client treatment plans for assigned cases. May provide direct support with more complex cases.
    • Reviews case records for completeness, consistency, and quality of mental health services provided including the application of proper techniques.
    • Conducts monthly audits of case files to ensure completeness and quality of progress notes and treatment plans.
    • Assists in planning, developing, and implementing mandatory and discretionary mental health programs following applicable laws, ordinances, and regulations by determining type and level of services to be provided; measures of quality assurance to be employed, and formulating and carrying out policies and procedures.
    • Regularly monitors staff performance expectations and completes their annual performance evaluation.
    • Confers with program manager concerning employee relation matters.
    • Keeps informed of new developments in the field of psychiatric social work or marriage and family therapy. Attends and actively participates in required training and meetings.
    • Identifies staff training and development requirements and provides training and guidance to administrative and clinical staff to ensure mental health services delivery effectiveness.
    • May carry a caseload that includes the more complex or emergency casework assignments as required.
    • May review and/or approve treatment authorization requests from hospitals, contracted network and/or legal entity community-based providers/programs and recommend approval or denial of requests per specified state and Department of Mental Health contract compliance requirements.
    • Other duties as assigned.

QUALIFICATIONS

Education and Experience:

    • Masters degree in social work, counseling or psychology from an accredited college or university is required.
    • A minimum of two (2) years of post-licensure experience is required. Must meet all BBS or appropriate licensing board requirements to provide clinical hours that qualify towards licensure.
    • A Minimum of 1-2 years of clinical supervisory experience in a community setting is preferred.

Certificates, Licenses and Registrations:

    • Must possess an active license in the State of California as a Licensed Clinical Social Worker (preferred), Licensed Marriage and Family Therapist or Licensed Psychologist.
    • Must possess and maintain a valid CA drivers license and insurable driving record.

Knowledge, Skills and Abilities:

    • A strong commitment to advancing Wellnests mission.
    • Strong clinical, administrative and leadership skills to effectively manage a team.
    • Knowledge of and ability to apply trauma informed, healing centered services for children and families.
    • Demonstrate excellent assessment skills.
    • Strong interpersonal skills and ability to build and cultivate relationships to work effectively with a variety of stakeholders.
    • Ability to foster an environment of accountability and continuous improvement.
    • Skilled in engaging, motivating and working with diverse individuals and groups to accomplish established performance goals.
    • Exemplify strong organizational skills with an ability to manage multiple priorities simultaneously.
    • Excellent communication skills with the ability to accurately and effectively convey information.
    • Ability to work independently and exercise sound judgment and discretion.
    • Knowledge of Department of Mental Health (DMH) clinical documentation requirements.
    • Proficiency with Microsoft Office suite (i.e., Word, Excel, Outlook) and general ability to adapt to new technology systems and applications, including our Electronic Health Records System and virtual meeting platforms such as Zoom and Microsoft Teams.
    • Willingness to go above and beyond to contribute to the success of a multidisciplinary team.

COMPENSATION AND BENEFITS

    • Annual Salary Range: $74,427 to $83,358 (plus $7,000 annual differential)
    • Wellnest offers a personalized benefits package built from a choice of available medical, dental, and vision coverage plans, as well as employer-paid life insurance.
    • Wellnest employees benefit from an employer-sponsored 401(k) company match of up to 3% and profit sharing contribution benefit up to 5%.

Apply Now

Job Location: Leimert Park – 4401 Crenshaw Boulevard, Suite 300, Los Angeles, CA 90043

ROLE SUMMARY

The Clinical Supervisor serves as an essential member of the program’s leadership team by providing clinical oversight and field-based supervision. The Clinical Supervisor oversees direct program services to ensure client quality care, including monitoring the program’s outcome measures and timely completion of documentation, ensuring providers meet their service delivery rate, and other program-related objectives. This position requires regular interaction with the Department of Mental Health, the Department of Child and Family Services, and other community agencies.

ESSENTIAL RESPONSIBILITIES

    • Oversees a team of providers to ensure the high-quality care of all clients under their assigned caseload.
    • Provides high-quality and rigorous individual and group supervision to unlicensed clinical providers, on a weekly basis, in alignment with the standards set forth by the Board of Behavioral Sciences.
    • Supervises, coaches, and develops clinical and non-clinical staff by using a variety of supervisory techniques.
    • Communicates program, administrative, and clinical expectations to team members and ensures compliance with state and federal mandates.
    • Consults with team members to review and discuss client treatment plans for assigned cases. May provide direct support with more complex cases.
    • Reviews case records for completeness, consistency, and quality of mental health services provided including the application of proper techniques.
    • Conducts monthly audits of case files to ensure completeness and quality of progress notes and treatment plans.
    • Assists in planning, developing, and implementing mandatory and discretionary mental health programs following applicable laws, ordinances, and regulations by determining type and level of services to be provided; measures of quality assurance to be employed, and formulating and carrying out policies and procedures.
    • Regularly monitors staff performance expectations and completes their annual performance evaluation.
    • Confers with program manager concerning employee relation matters.
    • Keeps informed of new developments in the field of psychiatric social work or marriage and family therapy. Attends and actively participates in required training and meetings.
    • Identifies staff training and development requirements and provides training and guidance to administrative and clinical staff to ensure mental health services delivery effectiveness.
    • May carry a caseload that includes the more complex or emergency casework assignments as required.
    • May review and/or approve treatment authorization requests from hospitals, contracted network and/or legal entity community-based providers/programs and recommend approval or denial of requests per specified state and Department of Mental Health contract compliance requirements.
    • Other duties as assigned.

QUALIFICATIONS

Education and Experience:

    • Master’s degree in social work, counseling or psychology from an accredited college or university is required.
    • A minimum of two (2) years of post-licensure experience is required. Must meet all BBS requirements to provide clinical hours that qualify towards licensure.
    • A Minimum of 1 – 2 years of clinical supervisory experience in a community setting is preferred.

Certificates, Licenses and Registrations:

    • Must possess an active license in the State of California as a Licensed Clinical Social Worker (LCSW) is required.
    • Must possess and maintain a valid CA driver’s license and insurable driving record.

Knowledge, Skills and Abilities:

    • A strong commitment to advancing Wellnest’s mission.
    • Strong clinical, administrative and leadership skills to effectively manage a team.
    • Knowledge of and ability to apply trauma informed, healing centered services for children and families.
    • Demonstrate excellent assessment skills.
    • Strong interpersonal skills and ability to build and cultivate relationships to work effectively with a variety of stakeholders.
    • Ability to foster an environment of accountability and continuous improvement.
    • Skilled in engaging, motivating and working with diverse individuals and groups to accomplish established performance goals.
    • Exemplify strong organizational skills with an ability to manage multiple priorities simultaneously. 
    • Excellent communication skills with the ability to accurately and effectively convey information.
    • Ability to work independently and exercise sound judgment and discretion.
    • Knowledge of Department of Mental Health (DMH) clinical documentation requirements.
    • Proficiency with Microsoft Office suite (i.e., Word, Excel, Outlook) and general ability to adapt to new technology systems and applications, including our Electronic Health Records System and virtual meeting platforms such as Zoom and Microsoft Teams.
    • Willingness to go above and beyond to contribute to the success of a multidisciplinary team.

COMPENSATION AND BENEFITS

    • Annual Salary Range:  $74,427 to $83,358
    • Wellnest offers a personalized benefits package built from a choice of available medical, dental, and vision coverage plans, as well as employer-paid life insurance.
    • Wellnest employees benefit from an employer-sponsored 401(k) company match of up to 3% and profit sharing contribution benefit up to 5%.

Apply Now

Job Location: Wateridge Office – 5120 W. Goldleaf Circle, Suite 300, Los Angeles, CA 90056
 

PROGRAM SUMMARY:

The newest program to join the Wellnest trauma-informed, quality set of interventions and practice, the Children Outreach Triage Team (COTT) and the Outreach Triage Team (OTT) provides immediate intervention to assist Children (birth to 16 years old), Transition Aged Youth (TAY) (16 to 21 years old), and their parents/caregivers in de-escalating behaviors that impact life functioning.  The purpose of the COTT/OTT teams is to address an urgent crisis and begin to provide services, support and linkage to children and TAY assessed by Psychiatric Mobile Response Team (PMRT) and/or Law Enforcement Team (LET) who have been evaluated for involuntary hospitalization or at risk of placement disruption BUT do not meet criteria and are in need of immediate crisis intervention and support.  The COTT/OTT teams will be deployed as referrals come in from PMRT and/or LET requesting services and supports to clients in the home, home-like setting, out in the field, or wherever those services may be needed in the community.  Adding Parent Partners (staff with lived experience) as members of each COTT/OTT team creates an additional level of trust for the parents/caregivers and will allow strong relationships to develop between the COTT/OTT staff, clients, and their families/caregivers.  If COTT/OTT teams are able to address an urgent crisis and begin to provide services, emergent crises and involuntary hospitalization can be averted, thus realizing decreased trauma for the clients and families. Service planning areas covered are SA (Service Area) 6 and SA 5. At any given time, the COTT/OTT teams will be connecting clients for ongoing linkage and supportive services that would generally last up to ninety (90) days, until a face-to-face connection is made to a mental health services team.

SCOPE OF RESPONSIBILITY: 

As a team member, therapist conducts assessments/intakes as assigned.  During the assessment/intake, the therapist interviews and collects information from clients, identifies symptoms, makes diagnoses and develops a therapeutic/treatment plan. Therapist performs duties in the field/community, in client’s home, or in the environment in which services are needed. Therapist provides crisis intervention and short-term treatment as needed to stabilize clients and prepare them for linkage to longer term treatment. Therapist facilitates collateral sessions and groups as needed.  Also consults with clinical supervisor, medical doctor, clinic peers or other specialists as needed. Therapist completes required progress notes and paperwork in a timely manner. This position meets or exceeds productivity and timely expectations. Other duties may be assigned in this program that provides services Monday through Friday from 7 am to 7 pm.

ESSENTIAL FUNCTIONS:

  • Serve as a member of Children Outreach Triage Team (COTT)/Adult Outreach Triage Team (OTT).
  • Conduct assessments/intakes of clients from birth to 21 years of age and older.
  • Provide crisis intervention and short-term therapy services as needed.
  • Participate in case consultation as needed to address client safety and stability.
  • Maintain required caseload and facilitate the execution of the client’s treatment plan.
  • Participate in community outreach as needed.
  • Be comfortable providing field-based services to high risk clients.
  • Be comfortable with the use of electronics and multiple electronic based systems
  • Be willing to work flexible and non-traditional hours on a regular basis
  • Participate in trainings and meetings as assigned
  • Be a productive partnership to ensure stabilization and family wellness.
  • Be LPS or become LPS within 6 months of hire date.
  • Other duties as required

REQUIRED QUALIFICATIONS:

The position requires a master’s degree (MSW, MA or MS). Applicant must be a registered mental health provider with the Board of Behavioral Science. Training directly related to children, youth, and adult counseling is preferred (Applicants with less than 1000 hours will be considered). A minimum of one year of experience conducting assessments in addition to a minimum of one year providing therapy to clients birth to adulthood and their families/caregivers is required.  Previous crisis intervention, suicide assessment/prevention, or homicidal assessment/prevention preferred. In keeping with company policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the US Department of Justice. A valid CA driver license and an insurable driving record are required. Bilingual Spanish speaking ability is preferred. Current registration with licensing board is required.  LSW or LMFT preferred.

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ROLE SUMMARY

The Clinical Therapist will work as part of our Early Intervention Outpatient Program providing mental health services to children ages 0-5 and their families/caregivers.

ESSENTIAL RESPONSIBILITES

    • Provide trauma-informed psychotherapy groups, family therapy, and collateral sessions
    • Perform intakes & assessments in order to determine need for services as well as treatment plan
    • Develop, administer, evaluate and modify therapeutic or treatment plans
    • Facilitate attachment and support children’s early developmental processes with parents or caregivers in their homes, school, community, or onsite at the organization
    • Collaborate and cooperate with outside child protective or family services workers assigned to children and their families
    • Advocate for parents and children when making outside referrals for services
    • Timely completion of documentation including progress notes using an Electronic Health Record System
    • Meets or exceeds service delivery requirements
    • Represents the Clinic at community services, funder events and events related to outreach for clients and supporters of the organization
    • Other duties as assigned 

REQUIRED QUALIFICATIONS

Minimum of a master’s degree or equivalent (MSW, MA, Ph.D., PsyD, or MS) plus clinical experience and/or training directly related to children and child counseling. Supervision for clinical hours for master’s level clinicians obtaining hours toward licensure is provided. Current registration with licensing board is required, as is a valid, CA driver license and insurable driving record. Bilingual Spanish speaking ability is highly desired. Fingerprint clearance through the Department of Justice and current TB clearance are also required. In keeping with Wellnest policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the Department of Justice.

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Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

ROLE SUMMARY

As a team member, handles cases as assigned, or performs intakes, for which the Therapist interviews and collects information from clients, identifies symptoms, makes diagnoses and develops a therapeutic or treatment plan, runs therapy groups for children & families, plans and administers therapeutic treatment within accepted professional guidelines, makes home visits and counsels clients with accepted methods to assist client. Also consults with clinical supervisor, medical doctor, Clinic peers or other specialists and timely completes required progress notes and paperwork. Meets or exceeds productivity and timely expectations. Other duties may be assigned in this program that provides services 24 hours a day, seven days per week.

QUALIFICATIONS

Education and Experience:

    • Master’s degree in social work, counseling or psychology from an accredited college or university is required.
    • Current registration with licensing board is required.
    • Training directly related to children and child counseling is preferred.
    • Bilingual Spanish ability highly preferred, but not required

Certificates, Licenses and Registrations:

    • Must possess and maintain a valid CA driver’s license and insurable driving record. The use of a personal vehicle to make home, school, job site and other community-based visits will be required.

COMPENSATION AND BENEFITS

    • Wellnest offers a personalized benefits package built from a choice of available medical, dental, and vision coverage plans, as well as employer-paid life insurance.
    • Wellnest employees benefit from an employer-sponsored 401(k) company match of up to 3% and profit sharing contribution benefit up to 5%.

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Leimert Park (4401) – Los Angeles, CA
Temporary
 

SCOPE OF RESPONSIBILITY: 

The Clinical Therapist ISM provides a variety of mental health services to the community in the South Los Angeles and Boyle Heights areas. As an ISM therapist, services will be provided to children, their families and adults with chronic health conditions. Services may include individual, group, and family psychotherapy; initial assessments and intakes; treatment planning; collaboration with multidisciplinary treatment teams within and outside the Agency. The ISM program also offers Outreach and Engagement services to enroll potential Latino clients in mental health services or to help reduce the stigma of mental health in the Latino community by means of community presentations or workshops.

This position is currently temporary, with the potential to become full-time. 

ESSENTIAL FUNCTIONS:

Duties and responsibilities reflect Wellnest’s Core Values including Excellence and Integrity, Integrated and Accessible care, Life-Long Wellness, Empowerment and Respect, a Family-Focused Approach, and Productive Partnerships with other community institutions. Clinical activities include but may not be limited to:

    • Assessment and diagnosis using DSM 5 and ICD-10 manuals,
    • Collaboration with clients and caregivers to develop treatment plans focused on reducing impairment, improve resiliency and family functioning, and connecting families with supportive community resources
    • Providing individual, family, and group psychotherapy in the office, at home, in schools, in the community, and virtually through HIPAA-secured telehealth platforms (e.g., Doxy, Zoom)
    • Working with a multidisciplinary team within and outside the agency which can include caregivers/parents, school staff, DCFS, Case Managers, medical staff and non-traditional providers. 
    • Demonstrating an ability to relate to a diverse Latino community and staff.   
    • Providing community outreach as a way to engage the Latino community in life-long wellness and support of the agency. 
    • Timely completion of clinical documents using the agency’s Electronic Health Record including Treatment plans, Progress notes, Assessments, Outcome Measures, and other clinical documentation.
    • Complying with state and LA County Department of Mental Health (DMH) guidelines and timeframes.
    • Consulting with medical providers to ensure improvement in overall health of clients.
    • Responsible for being on call 24/7 to provide after-hours support to clients who call the ISM emergency number.

REQUIRED QUALIFICATIONS:

Minimum of a Master’s degree or equivalent (MSW, MA, Ph.D., PsyD, or MS) and clinical experience and/or training directly related to children and child counseling.  While at least 1000 completed hours toward licensure is preferred, applicants with less than 1000 hours will be considered.  Supervised clinical hours for clinicians obtaining hours toward licensure are provided.  Current registration with licensing board is required. Bilingual Spanish speaking ability is desired.

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Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

SCOPE OF RESPONSIBILITY: 

Provides a variety of mental health services to culturally diverse population in Central and South Los Angeles Community. Clinical activities include but may not be limited to 1) assessment and diagnosis using DSM 5 and ICD-10 manuals, 2) collaboration with clients and caregivers to develop treatment plans focused on reducing impairment, improve resiliency and family functioning, and connecting families with supportive community resources, and 3) providing individual, family, and group psychotherapy in the office, at home, in schools, and in the community. Therapists work with a multidisciplinary team within and outside the agency which can include caregivers/parents, school staff, DCFS, Case Managers, and medical staff. Therapist must demonstrate an ability to relate to a culturally diverse population and staff. Therapists provide community outreach as a way to engage the community in life-long wellness and support of the agency. Therapist are responsible for timely completion of clinical documents using the agency’s Electronic Health Record including Treatment plans, Progress notes, Assessments, and other clinical documentation. These are expected to be compliant with state and LA County Department of Mental Health (DMH) guidelines and timeframes. Duties and responsibilities reflect Wellnest’s Core Values including Excellence and Integrity, Integrated and Accessible care, Life-Long Wellness, Empowerment and Respect, a Family-Focused Approach, and Productive Partnerships with other community institutions.

ESSENTIAL FUNCTIONS

Provide trauma-informed psychotherapy groups, family therapy, and collateral sessions

Perform intakes & assessments in order to determine need for services as well as treatment plan

Develop, administer, evaluate and modify therapeutic or treatment plans

Facilitate attachment and support children’s early developmental processes with parents or caregivers in their homes, school, community, or onsite at the organization

Collaborate and cooperate with outside child protective or family services workers assigned to children and their families

Advocate for parents and children when making outside referrals for services

Timely completion of documentation including progress notes using an Electronic Health Record System

Meets or exceeds service delivery requirements

Represents the Clinic at community services, funder events and events related to outreach for clients and supporters of the organization

Other duties as assigned 

REQUIRED QUALIFICATIONS:

Minimum of an associate’s degree or equivalent (A.A.) plus clinical experience and/or training directly related to children and child counseling. Supervision for clinical hours for master’s level clinicians obtaining hours toward licensure is provided. Current registration with licensing board is required, as is a valid, CA driver license and insurable driving record. Bilingual Spanish speaking ability is highly desired. Fingerprint clearance through the Department of Justice and current TB clearance are also required. In keeping with Wellnest policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the Department of Justice

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Job Location: Leimert Park – 4401 Crenshaw Boulevard, Suite 300, Los Angeles, CA 90043

SCOPE OF RESPONSIBILITY: 

Provides a variety of mental health services to culturally diverse population in Central and South Los Angeles Community. Clinical activities include but may not be limited to 1) assessment and diagnosis using DSM 5 and ICD-10 manuals, 2) collaboration with clients and caregivers to develop treatment plans focused on reducing impairment, improve resiliency and family functioning, and connecting families with supportive community resources, and 3) providing individual, family, and group psychotherapy in the office, at home, in schools, and in the community. Therapists work with a multidisciplinary team within and outside the agency which can include caregivers/parents, school staff, DCFS, Case Managers, and medical staff. Therapist must demonstrate an ability to relate to a culturally diverse population and staff. Therapists provide community outreach as a way to engage the community in life-long wellness and support of the agency. Therapist are responsible for timely completion of clinical documents using the agency’s Electronic Health Record including Treatment plans, Progress notes, Assessments, and other clinical documentation. These are expected to be compliant with state and LA County Department of Mental Health (DMH) guidelines and timeframes. Duties and responsibilities reflect Wellnest’s Core Values including Excellence and Integrity, Integrated and Accessible care, Life-Long Wellness, Empowerment and Respect, a Family-Focused Approach, and Productive Partnerships with other community institutions.

ESSENTIAL FUNCTIONS

Provide trauma-informed psychotherapy groups, family therapy, and collateral sessions

Perform intakes & assessments in order to determine need for services as well as treatment plan

Develop, administer, evaluate and modify therapeutic or treatment plans

Facilitate attachment and support children’s early developmental processes with parents or caregivers in their homes, school, community, or onsite at the organization

Collaborate and cooperate with outside child protective or family services workers assigned to children and their families

Advocate for parents and children when making outside referrals for services

Timely completion of documentation including progress notes using an Electronic Health Record System

Meets or exceeds service delivery requirements

Represents the Clinic at community services, funder events and events related to outreach for clients and supporters of the organization

Other duties as assigned 

REQUIRED QUALIFICATIONS:

Minimum of a master’s degree or equivalent (MSW, MA, Ph.D., PsyD, or MS) plus clinical experience and/or training directly related to children andchild counseling. Supervision for clinical hours for master’s level clinicians obtaining hours toward licensure is provided. Current registration with licensing board is required, as is a valid, CA driver license and insurable driving record. Bilingual Spanish speaking ability is highly desired. Fingerprint clearance through the Department of Justice and current TB clearance are also required. In keeping with Wellnest policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the Department of Justice.

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Job Location: Life Learning Center – 5054 S. Vermont Avenue, Los Angeles CA 90037

PROGRAM SUMMARY:

Wellnest is a private, non-profit, community-based mental health clinic with over 96 years of experience serving children, youth and families living in Central and South Los Angeles, Boyle Heights and West LA. The Avis and Mark Ridley-Thomas Life Learning Center at Wellnest provides a trauma-informed, quality set of interventions and practice with a comprehensive team consisting of clinical therapists, case managers, housing case managers, employment specialists, and peer support. The Avis and Mark Ridley-Thomas Life Learning Center provides support to 1625-year-old young people through a team level of support as they transition into the Hope for Housing transitional and permanent supportive housing programs. Young people in this program have access to therapy, case management, a housing program, employment, educational support, community building opportunities, and a drop-in center.

SCOPE OF RESPONSIBILITY:

The Housing Intake Specialist works within a multi-disciplinary field-based team of clinicians, case managers, employment specialists and community partners to ensure the young person is connected to housing resources while the other professionals ensure the development, implementation and monitoring of a service/treatment plan. The Housing Intake Specialist is the first point of contact that a community partner, referring party, and young person will have to accessing housing at the Hope for Housing LA program at Wellnest. The Housing Intake Specialist works closely with the Housing Program Manager to conduct outreach for young participants, respond to inquiries about housing, and track referrals and inquiries for the housing program. The Housing Intake Specialist is responsible for tracking and reporting any occupancies and vacancies to LAHSA, DCFS, additional and upcoming funding sources and to the Executive Leadership Team at Wellnest.

ESSENTIAL FUNCTIONS:

    • Conduct County-wide outreach to build relationships with the intention of obtaining referrals for the housing program 
    • Function as the “face “of Wellnest Hope for Housing LA to community members, community partners, and young people interested in the housing program 
    • Support and facilitate community linkages for LLC young people  
    • Conduct intake assessment/interview to find candidates for housing program
    • Track and document applications and referrals for housing and provide follow up and continuity of care for the young people applying to the program
    • Utilize HMIS, EXYM, THP Plus tracking and other electronic systems for documentation of response and efforts to applicants to program 
    • Support linkage of young person to other facets and programming within the LLC and Wellnest 
    • Understand and support tracking through the Coordinated Entry System and participate in Service Area 4 and 6 Care Coordination Meetings 
    • Coordinate receipt of documentation for young person to move in 
    • Collaborate with Housing Transition Coordinator anticipated move ins and move outs
    • Conduct individual supportive sessions and group supportive sessions 
    • Understand housing contracts and eligibility requirements and communicate these to those interested in the program
    • Create presentations and outreach tools
    • Coordinate with service providers ensuring warm hand off and successful move in of young person into housing program
    • Coordinate and support pre move in unit inspections and as needed, ongoing unit inspections 
    • Help maintain client files and client data both on the intranet and hard files 
    • Attend weekly staff check ins 
    • Support housing program staff as needed on special events 
    • Create and maintain internal database information of young people participating in program weekly, monthly, quarterly and annually
    • Support the matching of roommates
    • Complete other duties as directed by program director

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Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

SCOPE OF RESPONSIBILITY:

The Med Support Clerk is instrumental in managing client data, communicating with families, and collecting information with pharmacies. The Med Support Clerk provides support services to the Psychiatrist, LVN, Nurse Practitioner, clinical, and medical staff. Duties are typically clerical in nature and will involve contact with clinics and families served at Wellnest.

The Med Support Clerk will access the computerized record system to verify previous services, confirm current services; review previous medication and other confidential information.

ESSENTIAL FUNCTIONS

    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Properly identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
    • Ensures that all HIPAA regulation information is completed appropriately.
    • Ensures that patients are aware of the insurance benefit coverage and their financial responsibility. FOA form
    • Displays knowledge of and adheres to IS Support department Policy and Procedures which is issued by LA County Department of Mental Health.
    • Attends and participates in All Staff meetings.
    • Successfully completes all DMH required training courses.
    • Demonstrates an advanced knowledge of insurances, including eligibility, benefit coverage, authorization/pre-certification, and other relevant information.
    • Completes all other duties, as assigned.

REQUIRED QUALIFICATIONS:

Must have experience and competency with computers and spreadsheets. Demonstrated ability to communicate effectively verbally and in writing. Must demonstrate the ability to problem solve. Previous DMH experience, and claims data inquiry preferred. Experience with clinical health care background preferred.

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Job Location:      Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

ROLE SUMMARY

The Network Administrator works under the supervision of the Director of Information Technology.  The job responsibilities of the Network Administrator are:

    • Performs monitoring & maintenance of servers, routers, switches, access points, firewalls, and other computer network components (Netgear, Aruba, SonicWall, Meraki, Cisco, Dell, HP, and PowerVault hardware)
    • Install, support and maintain network hardware and software
    • Evaluate, support and maintain system performance
    • Configure and update VoIP software and services including QoS specifications
    • Coordinate support and maintenance of the virtual server environment (VMWare, Windows Server, Linux) with the Systems Administrator
    • Assign and maintain routing table configurations
    • Configure, maintain and support website environment, including Apache services and provide website programming
    • Configure and maintain content management system (CMS) such as Joomla and WordPress
    • Ensure timely system patches to network equipment and software
QUALIFICATIONS
Excellent communication and problem-solving skills, demonstrated ability to troubleshoot technical network issues. Candidates must possess a valid CA driver license with an insurable driving record, BS in Computer Science (or related field) and at least ten years of experience in a networking support and management environment.
 
The successful candidate must have a working knowledge of PowerScript, Active Directory, routing table configuration, LAN and WAN support, and VMWare.
    • Experience with Cisco Meraki highly desired (CMNA – Certified Meraki Network Associate certification)
    • Experience with PRTG Network Monitor
    • Experience with Zendesk, Jira, and/or ConnectWise
    • Experience with VoIP systems and services
Skill and experience preferred in Apache, Linux, Jira, content management systems (CMS), and backup and recovery methodologies. The candidate must have a demonstrated history of maintaining a calm demeanor while handling several assignments. In keeping with Agency policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.
 

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Job Location: Wateridge Office – 5120 W. Goldleaf Circle, Suite 300, Los Angeles, CA 90056

PROGRAM SUMMARY:

The newest program to join the Wellnest trauma-informed, quality set of interventions and practice, the Children Outreach Triage Team (COTT) and the Outreach Triage Team (OTT) provides immediate intervention to assist Children (birth to 16 years old), Transition Aged Youth (TAY) (16 to 21 years old), and their parents/caregivers in de-escalating behaviors that impact life functioning.  The purpose of the COTT/OTT teams is to address an urgent crisis and begin to provide services, support and linkage to children and TAY assessed by Psychiatric Mobile Response Team (PMRT) and/or Law Enforcement Team (LET) who have been evaluated for involuntary hospitalization or at risk of placement disruption BUT do not meet criteria and are in need of immediate crisis intervention and support.  The COTT/OTT teams will be deployed as referrals come in from PMRT and/or LET requesting services and supports to clients in the home, home-like setting, out in the field, or wherever those services may be needed in the community.  Adding Parent Partners (staff with lived experience) as members of each COTT/OTT team creates an additional level of trust for the parents/caregivers and will allow strong relationships to develop between the COTT/OTT staff, clients, and their families/caregivers.  If COTT/OTT teams are able to address an urgent crisis and begin to provide services, emergent crises and involuntary hospitalization can be averted, thus realizing decreased trauma for the clients and families. Service planning areas covered are SA (Service Area) 6 and SA 5. At any given time, the COTT/OTT teams will be connecting clients for ongoing linkage and supportive services that would generally last up to ninety (90) days, until a face-to-face connection is made to a mental health services team.

SCOPE OF RESPONSIBILITY:

The Parent/Peer Partner will work as part of a multidisciplinary team supporting the provision of services to children, youth, adults and their families/caregivers. The Parent/Peer Partner works closely with assigned child(ren)’s parent and/or caregiver(s) to represent their best interests and participate as a member in the Child and Family Team (CFT) Meeting, IEPs, and other external meetings as needed.  The Parent/Peer Partner provides services in the field and in office as needed.  The Parent/Peer Partner demonstrates a strong ability to communicate in a team, mobilize and motivate people.

ESSENTIAL FUNCTIONS:

    • Provide peer/parent support to children, youth, adults and their families/caregivers to promote stability and improve functioning.
    • Support and facilitate community linkages for children, youth, adults and their families/caregivers.
    • Foster support and trust with children, youth, adults and their families/caregivers to create strong relationship through which clients and their families/caregivers receive the services and resources they need.

REQUIRED QUALIFICATIONS:

A Parent/Peer Partner shall have a minimum of a high school diploma and be the parent and/or caregiver of a child/adult who has received services from one of the following entities: Department of Mental Health (DMH) or any other mental health services.  TB and fingerprint clearance requirements must also be met, per Clinic policy. Must drive own car, have valid CA driver license and driving record insurable by the Clinic at hire and throughout employment.

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Job Location: Exposition Park – 3787 S. Vermont Avenue, Los Angeles, CA 90007

SCOPE OF RESPONSIBILITY:

The Receptionist is responsible for providing general office and clerical support to a program/department, by receiving visitors and members, determining nature of their visit and notifying appropriate staff. Other responsibilities included answering and transferring telephone calls; representing the Agency to callers, members and visitors in a friendly, professional manner.

ESSENTIAL FUNCTIONS

    • Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person.
    • Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed.
    • Records accurate phone messages including name, time of call, nature of business and person called upon. (When needed, for example if the providers phone is not available)
    • Maintains general reception area and work area in a clean and professional business manner.
    • Performs receptionist duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications.
    • Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner. 
    • Develops and maintains Department of Mental Health forms, trainings and materials.
    • Attends and actively participates in all team and staff meetings.

REQUIRED QUALIFICATIONS:

    • 2 years receptionist experience in a customer service environment
    • Minimum 2 years of proven experience in the area of mental health services
    • Knowledge of business English, spelling, punctuation, and general office practices and procedures
    • Demonstrated customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff
    • Basic computer skills in Microsoft Office programs (Word, Excel, etc.)
    • Effective verbal communication skills – bi-lingual skills in Spanish/English required
    • Effective work organization skills and ability to work with minimal supervision
    • Basic math skills to calculate routine data.
    • Support the values and mission of Wellnest as related to employment.
    • Know and comply with DMH and Wellnest policies and procedures.
    • Present ideas, information, and viewpoints clearly, both verbally and in writing.
    • Adapt to changing needs by acquiring new skills and knowledge.
    • Mental Health experience required
    • Spanish speaking required

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Job Location: Wateridge Office – 5120 W. Goldleaf Circle, Suite 300, Los Angeles, CA 90056

SCOPE OF RESPONSIBILITY:   

The Receptionist is responsible for providing general office and clerical support to a program/department, by receiving visitors and members, determining nature of their visit and notifying appropriate staff. Other responsibilities included answering and transferring telephone calls; representing the Agency to callers, members and visitors in a friendly, professional manner.

ESSENTIAL FUNCTIONS

    • Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person.
    • Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed.
    • Records accurate phone messages including name, time of call, nature of business and person called upon. (When needed, for example if the providers phone is not available)
    • Maintains general reception area and work area in a clean and professional business manner.
    • Performs receptionist duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications.
    • Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner. 
    • Develops and maintains Department of Mental Health forms, trainings and materials.
    • Attends and actively participates in all team and staff meetings.

REQUIRED QUALIFICATIONS

    • 2 years receptionist experience in a customer service environment
    • Minimum 2 years of proven experience in the area of mental health services
    • Knowledge of business English, spelling, punctuation, and general office practices and procedures
    • Demonstrated customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff
    • Basic computer skills in Microsoft Office programs (Word, Excel, etc.)
    • Effective verbal communication skills – bi-lingual skills in Spanish/English required
    • Effective work organization skills and ability to work with minimal supervision
    • Basic math skills to calculate routine data.
    • Support the values and mission of Wellnest as related to employment.
    • Know and comply with DMH and Wellnest policies and procedures.
    • Present ideas, information, and viewpoints clearly, both verbally and in writing.
    • Adapt to changing needs by acquiring new skills and knowledge.
    • Mental Health experience required
    • Spanish speaking required
 

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