Staff Stories
Leading with Heart: Crystal McNeal’s Journey at Wellnest
Crystal’s journey with Wellnest is a story of dedication and leadership. After spending over four years at Wellnest, she briefly left for another opportunity, only to eagerly return eight months later, with a promotion. Now, as she nears her five-year anniversary (a total of nine years including her earlier tenure), Crystal shares some reflections and lessons she’s learned along the way.
Starting as a clinician, Crystal learned invaluable lessons about trauma, family dynamics, and patience in creating change. “Families want someone to listen to them,” she says. “Being that listening ear can be pivotal.” Now, as the Director of Life Learning and Housing, she creates immediate support and cultivates long-term transformation for the clients at Wellnest.
Having worked in group homes, hospitals, and training roles, Crystal understands the importance of being a supportive supervisor. She credits her mentor Patricia, for shaping her leadership style. “Patricia retired this year, but she played a huge role in my career. I continue to make a concerted effort and want to be that kind of support for my team.”
For Crystal, the importance of representation in mental health care cannot be stressed enough. “Seeing a therapist who understands your background can eliminate barriers to seeking help,” she explains. “That is also why I pride myself on developing, and comprising my team with individuals from all different backgrounds (e.g., race, gender.) It is truly important for the clients to see and experience that representation first-hand. “
To those starting in mental health, Crystal advises:
“Don’t take situations personal from clients. You will deal with all various clients. Sometimes they may lash out, sometimes they may say things that can scar you, make you upset, or say things that just outright hurt…some clients will come back and apologize for being a certain way, but that’s not always the case.
That’s why it is important to have someone to talk with, or vent to. This may involve seeking your own treatment. Having a great relationship with your supervisor can also help in that type of situation. I have had instances when I have had to lean on my supervisor for support, and it really helped me get through some tough situations.”
Carving her own path in leadership, Crystal shares, “It has been a journey, being an African American woman in a leadership position. “I have created many opportunities for myself. In fact, I volunteered myself for promotions. I took on tasks and responsibilities that I didn’t necessarily get paid extra, and those opportunities gave me the tools I needed and the chance to grow into an impactful supervisor. So, keep striving to be well-rounded!”
